I have had magic jack for several years and am happy with the service. I do have a new problem, there is noise on my phone anytime I use it, it was never there previously. It there a patch or remedy for this? I have magicjack plus. Waiting on your reply. I have noise on my phones, they were clear up to about 2 weeks ago, and now the noise is there on dial tone and when I talk to a party.

Can you help me with this problem? I think the real goal of the MagicJack technical support is to send you down a zillion wild goose chases that don't solve them problem. Then they want to sell you a new one even though the problem you spoke to them about was when it was under warrant. Try typing "majicjack steals your money" into google and see what people have to say about it. I signed on, received the equipment and from day one it never worked.

I have been trying for over a month and they keep running me around in circles. Well, we have bought 3 total, 1 died just after 6 months and this awesome company refused to replace it. That being said, after years of using them, we are done, nothing but billing issues, they charge you then say they did not, even though I have proof from my credit card statements, and they still denied it. They Never give you a credit for anything they do, ever, so the owner is full of crap! All you people raving about service are either stupid, or being paid!

Yes they are frauds. The callere ID only shows the person you are calling you name and number. It only shows me a number and maybe 2 times a year I see a name. The caller ID time screws up my time because their server is in the East. Their response, no plans in the future to change it. I would really like to meet the lying founder. You are a scammer period. I have not received email notification of messages for 2 years.

They can't fix it.

magicJack Inventor Responds to Customer Service Complaints

This company is full of promises that they do not deliver. Yes its way cheaper. Just don't lie to your customers. When I bought I their was a free shipping deal, the guy on the phone charged me shipping Said their was no free shipping deal. Cancelled and went to the web site and got the same deal and free shipping.

What bunk this man is spouting. The phone quality is very poor, the customer service is non-existent. The advertising is fraudulent and this man is delusional.

Had magic jack and I enjoyed it. Now have magic jack plus and it is awful. I have done live chat, same thing over and over with no results. I am unable to make calls. I bought a new phone, upgraded, unplugged replugged in to no avail. Asked live chat agent I wanted a RMA to return phone and again the same rehearsed unplug, replug and upgrade.

My warranty had expired. Ok I then asked if I go and buy a new magic plus could I transfer my paid years over to the new device. Was told yes I could.

So I bought a new one and had to go to live agent chat and told them what I was told an hour earlier and I was told that I was mislead. I feel totally ripped off and I am going to report this to the Better Business. This was the overwhelming complaint with them. Further, I have Comcast cable in my house; they are rated an F. I use Sprint on some of our phones; they are rated an F. My bank, who I have been with forever, Colonial Bancorp, is rated an F. The list is endless" So in other words, the magicJack Inventor is saying that a Grade of F is a great standard to aspire to.

My PE teacher once told me that " You can't make yourself better by pointing out how someone else looks worse. You get better by doing better. The new magic jack update is not so good,most of the options are not working, the view is really too nasty too big.

I appreciate thought of magic jack to update their application but without testing the application they have released it making costumer to suffer.

Does magicJack Work? How Does it Actually Work?

I bought a phone on the internet Paid by dibet Card. They sent it to the wrong address. Now they wont give me bak my money. May the Lord bless them realgood. I'VE USED YOUR MAGICJACK FOR THE LAST SEVERAL MONTHS. NOW IT DOESN'T WORK. IT GIVES ME EMAILS ON MY MISSED CALLS. NO DIALTONE, THEN DIALTONE WITH STATIC-NO INCOMING RINGS OR CAN'T CALL OUT. WHAT CAN I DO??? I bought 3 different magicJack USB devices to install 3 different phone lines and paid for 5 years service with each line.

I never got the years service I paid for and was never told why. None of the 3 phone lines worked long enough for me to get nearly the service I paid for.

This company should be avoided. It has not been working well for the last three or four months and we have been using or cell phones, which has been sufficient. Then the e-mail came with a raise in cost and we decided we did not need it.

After a 20 minute chat they said they would credit my bank account but I had to go through the renewal again. They never reversed the extra fees. I called my bank USAA and they processed it as a fraud charge. This was last month.

I called MJ and they said everything was OK. Today they suspended my service. They said it was under review. I filed complaints with the FTC and FCC. You see, I am a licensed HAM radio operator and know what is not legal and how to file complaints with the FCC.

My bank has also been notified. This company needs to either change it's way, get better or shut down. This is the height of complete stupidity and disregard for the customer. Today they kept giving me to a different person on chat and finally the third one said everything was already explained to me. What did they "EXPLAI N" I will never use this company again. There are about 1 million licensed Hams in the US alone.

I copied all chats and forwarded it to all I know or have emails to. I also distributed it through the National Traffic System. This company needs to go away!!! Magic jack protects jamaican scammers by allowing them to change thier country code on caller ID.

I would absolutely love for my MJ to work, but I cannot tell you how much I needed that number to work. MJ is excellent product and saves us from dinosaurs we should appreciate the MJ Company and owner for that.

With that said there are few discouraging and annoying policies are in the way of company from flourishing like blue bonnets. I understand there are lots of pressure from big guys of industry has caused some tightness and struggles but by being bold and doing the right thing will take it to next level. I bought MJ for my company fire alarm panel when panel Calles in there is line failure report goes to monitoring company.

I bought another MJ for my house registered and transfer the number but at the payment web site after collecting my credit card information and submitting it comes back with AVS Failure message and ask for new card I did that 3 times myself and checked my account on line all 3 transactions are gone through I talk to Hazel: LTKX She made me to register again and asked me not purchase any extras and I click no on all offers and transaction failed again with same message she got frustrated and accused me of not doing what she asked me to.

That is really is customer abuse. I have bought v2 more MJ I need help to register if help is still is number one priority of Company. Issue ID for this chat is LTKX. I hate magic forex zigzag formula CS people don't listen. At all I have issues and spent countless hours on the phone. I left a message at their "corporate office" AND NO ONE RETURNED MY CALL. I HAVE MAGIC JACK!

BEAWARE if you do webinars, DON'T USE IT Hi, my magic Jack is not work, I erase the connection, and I dont know how to do with conect my magic Jack and says launch magic Jack and say error please help meeeee thanks. I've has the magic jack plus for two years now. So far i have has cattlemen livestock market harrison ar power adapters burn out-which they will replace if I send the old one to their Florida address.

So that takes another week. The magic jack plus itself is failing. The Ethernet cable won't stay connected. They offered no help, saying that I'm using them facebook earn money rm100. I finally had to Hot Glue the connection to the devise so that it would keep working. Also, the first six months, I could call any where in the US without problems, not I can not call 3 of my neighboring towns within 10 miles.

They want me to buy international minutes to make these local calls. Now they want me to send them money to use service. I told them that I pay for service with my taxes, but they say they have no control over this charge.

Again, you get what you pay for. Apart from this its has been working fine. Thank you once again -Estela. We use to be a country that had protections from things like this but, it's trading binary options good or bad about the dollar now. Corporations now owns our government, courts and unions and it doesn't appear there is no securities and exchange commission binary option traders back.

I was not told when I purchased this that they expired. Now went to call and my money was gone. Did the hot line and talked to assiom forex congress who said they changed the rule and if you did not use in 6 months money was gone.

How can a company take your money. That is stealing as far as I am concerned. I have been a MJ customer for about 4 years. I pay the MJ bill with my credit card. I never give anyone authorization to automatically renew and bill my credit card. Without my consent MJ has been billing my credit card. MJ customer service is terrible. Chat operators are of no help and they terminate the call if you ask to speak to a manager. Mr Magic Jack blows smoke.

His customer service stinks. It is not customer service in any meaning of the words. Now that I see they oanda forex pairs located in Isreal realize they are able to hide and do not have to really be anything like customer service. MJ gives other Isreali companies a bad name. MJ wants to gyp people out of time and money.

I allowed my account to expire at the end of the year in September Today I decided to start a new account and MJ Customer Service wants to where can i make cash deposits for usaa the account from September altho I haven't used the service in over a month since course elite forex trading expired.

How sleazy is that for customer service? I absolutely love MagicJack and MagicJack Plus telephone devices. I have purchased four 3 regular making money with voip and 1 plus book business e home homebased make marketing money victim work over the past four years.

The only significant problem was a wall adaptor that wore out connected to the MagicJack Plus. I called the company and it was replaced for free. If anything the company needs to come up with an adaptor that can control electrical heat much better. But we are absolute believers in this way of telocommunications, the plus system we have connects to a five-phone system throughout our home.

Highly recommend anyone on a fixed system have one. I just spent more than TWO HOURS with a chat representative, and my MagicJack program worked ONCE, and now is completely inaccessible!!! AND, now I cannot even access a chat rep.

Ways Phone Companies Steal Money from You & How to Avoid it | magicJack BlogmagicJack Blog |

This is unconscionable, to say the least. Discredited for using cards? They have deactivated "as they stated" "on review" because I disputed the charge they never provided for.

Unfortunately This just killed any optimism from me. Well I am still waiting! This company has the worst customer service i have ever dealt with. DO NOT GET A MAGIC JACK YOU Disney publicly traded stocks WASTE YOUR MONEY!!!!!!

Too bad, that they are not as reliable as the promised. I used the Magic Jack for four years and it has saved me tons of money. I guess those people who complain about it would rather pay those high monthly phone bills and think that anything that could possibly save them money has to have some kind of defect and can't be true.

Then again some people aren't how does magicjack make money to high tech gadgets, and should never go near such a thing because they know what the hell they're doing. I am extremely dissatisfied customer. When my new magic jack plus model failed, I spent well over an hour and a half with various support individuals. Each one asked me to unplug and plug the device back in. This is a rip off. I enjoy magic jack good service for the most auto forex trading software for the price.

Magic jacks billing options needs updating. Its a small complaint but needs to be addressed if they want to offer these options to customers. No one wants to change there number every year. Also more options should be added to the how much earnest money is required in ohio personal account settings.

There should be an option to remove caller id or add it for people with alzheimer's. I understand the last option is not a big one but its an option that helps the people experiencing these problems because they call the same numbers back over and over.

Thankyou i give magic jack a 4 and 5 is highest just needs improvements. The new Magic Jack I can not stand! The old one was kinda nice. It is not reliable for a primary service. I use it because of travel in the military. It works great for that purpose, however, there are other services that are allowing you to connect phones these days. Not sure if they are any better. As far as the guy in the interview, Unprofessional jackass.

I have never dealt with any of those issues, however, he defends them like an angry child and shifts the blame back to the customer. This brings a "The customer is stupid" kind of ora that I do not appreciate because I am a customer!

I hate Magic Jack's live chat team. All I wanted to do for the past 5 or 6 days was to pay my bill and order the new MJ plus. They were unable to help me do that. A complaint on majicJack is being filed with my NH AG's office, the NH BBB, the NH Publc Utilities Commission, the US FCC and FTC. Anyone having a similar poor experience with majicJack should do the same in their respective states.

Do not waste your time with this product. Bought mine at Radio Shack in one of their many NH stores. I tried to register and activate it today, but the crooks still do not offer any New Hampshire phone numbers after 5 years selling this junk here!

They would only provide a Massachusetts phone number which makes no sense at all! I went to their online FAQs and nothing to help me with this problem.

I then connected to their only customer support which is a Chat site online. Both Michelle and her senior magicJack chat liner were evasive and never provided a direct and straightforward answer to my questions on why they did not offer area code phone numbers! I was all set to try Magicjack until I read these posts.

It isn't going to happen now. Rather pay too much for reputable phone co. Best and Worst Laptop Brands - Ratings. How to Delete the Windows. Battle of the Windows 10 Browsers. OS X El Capitan: Laptops with the Longest Battery Life. Which Razer Laptop Is Right for You? Blade vs Stealth vs Pro. The Best Laptop Deals of Today: Laptop Buying Tips for Students. Best Laptops Best Deals Best 2-in-1s College Laptops Gaming Laptops Refurbished Laptops Laptops By Brand Acer Apple ASUS Dell HP Lenovo MSI Samsung Toshiba Laptop Finder.

Wilson July 31, While many of have hailed it as a great, low-cost telephone service including us in our magicJack reviewothers have voiced numerous complaints. Being the intrepid reporters that we are, we decided to contact the Better Business Bureau to see what have been the primary customer issues with the little-telephony-device-that-could. A quick search on the company Web site revealed that the Better Business Bureau has given magicJack a less-than-stellar letter grade.

So which grade did the Better Business Bureau give magicJack get? Some customers are being charged the price of magicJack during their free day trial. This is not true. You will not find one person who was charged before the 30 day trial was completed. The issue with debit cards is that a hold may have the same effect as a charge on their debit card, causing overdrafts and the like. We do not accept debit cards anymore for a Free Trial, but offer instead a 30 day money back guarantee now.

We have had this new policy in effect for about 30 days, and it appears to have fixed this type of complaint. Customers are finding it difficult to reach customer service for a refund. This is ridiculous; it is everywhere on the site. They do not need to reach customer service. It is completely automated and gives an RMA with a scan line.

They will also be instructed by Live Chat when they sign on to it or when they ask an agent. The real issue is that there are professional bloggers hired by our competition to disparage the company. We get over requests a day to resell the product. We have delivered over 1, units in 7 months. People are very happy with the service. The customer service answers questions within 4 seconds. I am sure this is the fastest in the industry. The reps all get graded and we cut the ones who are not performing.

We give you an escalation path to go to if you are not happy with your Rep. I have never seen a competitor offer this type of service. As far as Better Business Bureau is concerned, we agreed to treat debit card customers differently than we used to.

The list is endless. But we listen to everybody and make improvements constantly. It is an amazing story in itself we have grown this fast in such a short period of time. Give me one year in business and we will surpass all our competitors. Unqualified, we have offered the best price and call quality from day one, and we will soon offer them the most reliable and best customer service.

I am very proud of where we are to date. Add a comment Email Name Firstname Comment. August 1st, at 1: July 25th, at July 16th, at 1: June 5th, at March 5th, at 7: February 20th, at January 22nd, at 5: November 17th, at August 22nd, at 2: August 10th, at 8: August 1st, at 4: July 30th, at July 23rd, at July 21st, at 9: P J ADKINS Says: July 18th, at 2: June 24th, at 2: June 23rd, at 2: June 18th, at May 9th, at 7: May 9th, at 2: March 4th, at February 24th, at February 18th, at 8: February 14th, at February 5th, at 3: February 1st, at 7: January 24th, at 3: December 27th, at 8: December 25th, at 6: November 1st, at October 26th, at 2: September 23rd, at 5: September 21st, at 6: September 13th, at 8: September 13th, at 1: September 1st, at 8: August 26th, at 9: August 19th, at 5: August 17th, at 3: August 13th, at 8: August 10th, at 7: August 8th, at August 4th, at 3: July 24th, at 3: July 19th, at 7: It functioned OK and then it went to hell.

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